Refund policy

All clothing items are made to order, and processing times are typically 5–7 business days (Monday–Friday) before shipping.
Because each item is custom made, we have a no return policy unless the item is damaged or incorrect. We offer a 7-day window for reporting any issues with incorrect or damaged items.

To start a return for a damaged or incorrect item, please contact us at seventeenboutiquetx@gmail.com. If your return is accepted, we’ll send you a prepaid return shipping label and instructions on how to return your package. Items sent back without prior authorization will not be accepted.

 

Damages and Issues

Please inspect your order upon arrival and contact us immediately if an item is defective, damaged, or if you receive the wrong product so we can evaluate and make it right.

 

Exceptions/Non-returnable Items

We cannot accept returns on:
    •    Custom or personalized items
    •    Sale items or gift cards
    •    Perishable or personal care products
    •    Items that have been worn, washed, or altered

Exchanges

The fastest way to receive the correct item is to return the damaged or incorrect one once approved, then place a new order for the desired product.

 

Refunds

Once your return is received and inspected, you’ll be notified if your refund is approved. If approved, a refund will be issued to your original payment method. Please allow time for your bank or credit card company to process and post the refund.