Refunds & Returns

Seventeen Boutique has a no return policy, unless item(s) are damaged or incorrect. Seventeen Boutique must be notified within 7 days from receipt of the item(s), of the incorrect or damaged item(s).

To start a return, you can contact us at customerservice@seventeenboutiquetx.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any questions or concerns at customerservice@seventeenboutiquetx.com .

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as Customized Items (special orders or personalized items), items that are on Sale (price marked down), and Gift Cards are non-refundable. Please contact us if you have questions or concerns about your specific item.

Exchanges/ Cancellations

All sales are final, therefore; it is the customer's responsibility to ensure that upon checkout, the items selected are correct (size, color, discount codes, and shipping information) before submission of the order.

Refunds

Seventeen Boutique will notify you once we’ve received and inspected your returned item(s), and let you know if the refund is approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.